Privacy Policy
How we collect, use, and protect your information
Notice: These are template terms — please have them reviewed by legal counsel before publishing.
Last updated: April 2026
Gabriel CRM, LLC (“Gabriel,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (gabrielcrm.com) and use our platform (app.gabrielcrm.com).
1. Information We Collect
Account Information
When you create an account, we collect information necessary to provide our service, including your name, email address, company name, and phone number. If you choose to add team members, we collect their names and email addresses.
Usage Data
We automatically collect information about how you interact with our platform, including pages visited, features used, time spent, IP address, browser type, and device information. This helps us understand usage patterns and improve our service.
Cookies and Tracking
We use cookies and similar technologies to maintain your session, remember your preferences, and analyze usage. You can control cookie settings through your browser, though disabling certain cookies may limit functionality.
Customer Data
You may provide customer and business data when using Gabriel (contact information, communication history, notes, etc.). You retain full ownership of this data. We process it only as necessary to provide the service.
2. How We Use Your Information
We use collected information to:
- Provide and maintain the Gabriel platform
- Process transactions and send related communications
- Send service updates, security alerts, and administrative messages
- Respond to your inquiries and support requests
- Improve our platform and develop new features
- Monitor usage patterns and prevent fraud or misuse
- Comply with legal obligations and enforce agreements
- Send marketing communications (only with your consent)
3. Data Sharing & Third Parties
We Do Not Sell Your Data
Gabriel does not sell, rent, or trade your personal information to third parties for marketing purposes. Your data is your asset.
Authorized Integrations
To provide functionality, Gabriel integrates with trusted third-party services:
- Twilio: For SMS and voice capabilities
- Google: For authentication and calendar integration
- Microsoft: For authentication and Office 365 integration
- Stripe: For payment processing
These services have their own privacy policies. We only share data necessary for the feature you've enabled.
Service Providers
We may share information with service providers who perform services on our behalf (hosting, analytics, customer support). These providers are contractually bound to maintain confidentiality.
Legal Requirements
We may disclose information if required by law or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the public.
4. Data Security
Gabriel implements industry-standard security measures to protect your data, including encryption in transit (TLS/SSL) and at rest, access controls, and regular security audits. However, no security system is completely impenetrable. While we strive to protect your information, we cannot guarantee absolute security.
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. You can request deletion of your account at any time. Some data may be retained for legal compliance or legitimate business purposes, but will be anonymized where possible.
6. Your Rights
Access & Portability
You have the right to access your personal data and request a copy in a portable format.
Correction
You can update or correct your account information through your account settings.
Deletion
You may request deletion of your account and associated personal data. Note: some data may be retained for legal compliance.
Opt-Out
You can opt out of marketing communications by clicking the unsubscribe link in any email or updating your preferences in account settings.
CCPA & GDPR
If you're a California resident, you have rights under the California Consumer Privacy Act (CCPA). If you're in Europe, GDPR provides you with additional rights. Contact us to exercise any of these rights.
7. Children's Privacy
Gabriel is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we discover such information has been collected, we will delete it promptly.
8. International Data Transfers
Gabriel operates in the United States. If you access our service from outside the US, your information may be transferred to, stored in, and processed in the United States. By using Gabriel, you consent to such transfer and processing.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically. We will notify you of material changes by posting the updated policy and updating the “Last updated” date. Your continued use of Gabriel after changes constitutes acceptance of the updated policy.
10. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us: